Losing your Emirates ID can be stressful — but the good news is that replacing it in the UAE is now simple. This step-by-step guide explains exactly what to do if your Emirates ID is lost, stolen, or damaged, along with the required documents, costs, and how long it takes.
✅ Step 1: Report the Loss or Damage
As soon as you realise your Emirates ID is lost or damaged:
- Visit a nearby Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP) Customer Happiness Centre or use the ICP app to report the issue.
- Your lost card will be deactivated to prevent misuse.
- If the card was stolen, filing a police report is advisable, especially if local authorities request it.
📄 Step 2: Gather Required Documents
Documents depend slightly on your residency status, but generally you’ll need:
- A valid passport of the applicant
- A valid UAE residence visa (for expats)
- A recent coloured passport photo
- For children under 15: birth certificate and parent’s Emirates ID
- A copy of the lost/damaged ID card or a certificate of ID number from ICP
🖥️ Step 3: Submit the Replacement Application
You can apply through:
- Online: via the ICP website or the ICP mobile app, under the option “Issue a replacement for lost/damaged ID card.”
- In person: at any ICP Customer Happiness Centre or accredited typing centre.
Choose “Lost” or “Damaged” as the reason for replacement.
💰 Step 4: Fees & Payment
- Replacement card fee: AED 300
- Application fee: AED 40 (online) or AED 70 (typing centre)
- Express service fee: AED 150 for 24-hour processing
If your ID has already expired, renewal charges may also apply.
⏳ Step 5: Processing Time and Delivery
- Standard replacement: within 48 hours
- Express service: within 24 hours
Once approved, you’ll receive an SMS notification. Collect your new card from your local post office or via courier.
Your new Emirates ID will keep the same expiry date as your old one.
⚠️ Step 6: After Receiving Your New ID
- Update your digital records — link your new Emirates ID in UAE Pass, banks, and other service apps.
- Keep your replacement receipt or reference number until activation is complete.
- If your old ID turns up later, destroy it safely — do not continue using it.
🎯 Key Tips for a Smooth Process
- Apply immediately after losing your card to avoid service interruptions.
- Ensure your residence visa is valid before applying.
- Use the online option to save time and avoid queues.
- Double-check that all uploaded documents are clear and complete.
- Opt for the express service if you need your card urgently.
📝 Summary
Replacing a lost or damaged Emirates ID in the UAE is fast and efficient. Report the loss, gather your documents, submit the application online or in person, and pay the required fees. You’ll usually receive your new card within one to two days. Remember to update your linked apps and services with your new ID details.
